Junk Removal Specialist

Junkluggers is a caring alternative to traditional junk removal with a commitment to enhance lives, the community & the environment by donating & recycling unwanted items from residential and business customers and by supporting local charities.

Drivers must have a clean motor vehicle record. Drivers must pass insurance requirements.

Our Core Differentiators:

• We are eco-friendly
• We are community-focused
• Our Green Guarantees
• Donation receipts within 14 days
• On-time arrival
• Price assurance
• 100% customer satisfaction
• We build the best teams to deliver on our promises

If you enjoy meeting new people, genuinely care about customer service, have a commitment to safety and like variety at work, come help us save the world “One Lug at a Time”!

Truck Driver / Lead Lugger

Responsibilities

• Complete all jobs according to company standards, practices, and mission statement
• Manage a dedicated territory to ensure job completion and putting jobs on the books with signs, doorhangers and friendly customer referrals
• Safely load, transport, and unload customer items in accordance with state and local laws
• Attend training, meetings & events
• Engage with customers to facilitate the purchase and drive value (PROVIDE EXCEPTIONAL CUSTOMER SERVICE!)
• Participate in key grassroots marketing efforts
• Help maintain trucks and equipment
• Be diligent about safety and promote a safety culture at The Junkluggers
• Embrace continuous improvement & implement new practices when asked

Daily Duties:

• Attend morning stand-up meeting (when scheduled)
• Help load the truck with supplies and materials (to distribute throughout the day)
• Project supplies related to junk removal, demolition or donations
• Marketing materials include: door hangers, yard signs, referral cards, etc.
• Help navigate to the customer’s home in an efficient and timely manner (use maps)
• Ask the customer about sign placement and promptly place a yard sign in a visible location in the front yard (perpendicular to the road) prior to the job start
• The lead lugger will take payment and conduct a final walk through with each customer to ensure satisfaction.
• Take CYA and marketing photos from truck and upload to SimpleCrew at each job
• Find a way to put our yard signs after leaving a job site (local neighborhood, intersection, on or off-ramp?) and ensuring door hangers are distributed
• Try to proactively find a way to surprise and delight each customer. Ask the customer if we exceeded their expectations today. If not, what else can we do?
• Ask for a 5-star review on Google and show the QR code to have the customer review us while on-site, if possible. Let the customer know how much the 5 stars will mean to our small business and team members. If they have not received 5-star service, stop and try to increase satisfaction.
• Verify that navigator is entering receipts and job-related information throughout the day, or inputting if no trained navigator (must be done each day for correct reporting)
• Follow and complete daily tracking doc and submit to the Operations Mgr on duty (or office location)
• Make sure truck tech is in place and connected/ active or charged. (tablet, ops phone, analytics GPS module, surf-sight cameras)

Pay Range:
Starting with a competitive hourly pay rate + customer tips & incentives for our am leaders.

Part-time (with opportunity to grow)

This is a seasonal role, with room to grow hours for high-performers. This is an hourly, part-time position to start.

Will Train Applicant(s):
Training is required and will be provided

Job Description, Role and Responsibilities

• Complete all jobs according to company standards, practices and mission statement
• Safely load, transport, and unload customer items in accordance with state and local laws
• Assist in training new hires in subordinate roles
• Attend all mandatory training, meeting & events
• Help maintain trucks and equipment with daily inspections and reporting of any observed issues
• Maintain and reinforce a safety culture at the The Junkluggers
• Embrace, implement, and promote continuous improvement ideas
• Provide operational support when needed, such as dispatching
• Serve as point person in the field for both management and your fellow Luggers
• Support recruiting of new team members and promote company values

Competencies

• Excellent interpersonal & communication skills are a must – this is a customer-facing role
• Ability to learn and use technology in the field to execute job requirements, quickly & efficiently
• Learn and master skills of both Navigator and Driver positions
• Ability to effectively utilize and manage resource locations in current territory (donation, recycling & disposal centers) and use them efficiently
• Attention to detail in understanding truck operation, maintenance, and care
• Exhibit a strong safety attitude & be assertive with others when enforcing safety practices and other company policies
• Confident and courageous in reporting infractions, accidents, or other issues to management
• Ability to influence and lead team(s) in field and show potential for advancement

Job requirements

• Ability to work full-time, including some Saturdays
• Supply own mobile phone (company will provide tablets for on-the-job duties)
• Pass background check & drug screen
• Maintain active drivers license with satisfactory driving record to be insured as a driver on the team
• Ability to lift 75 lbs.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule
• On-the-job training
• Opportunities for advancement
• Parental leave
• Professional development assistance
• Referral program

Work Location: In person