Valley CSR

Job Title: Customer Service Representative

Status: Non-Exempt

Reports To: Customer Service Supervisor

Cal-Waste Recovery Systems is looking for a full-time Customer Service Representative. Cal-Waste is a premiere recycling and waste recovery company servicing the Sacramento, San Joaquin, City of Sonora, Tuolumne County and Calaveras County areas. Cal-Waste is a family-owned business 99 years strong. Check us out at www.cal-waste.com.

Job Description:

Cal-Waste Recovery Systems is looking for a full-time Customer Service Representative. Cal-Waste is a premiere recycling and waste recovery company servicing the Sacramento, San Joaquin and Calaveras County areas. Cal-Waste is a family-owned business 99 years strong. Check us out at www.cal-waste.com.

POSITION SUMMARY

Reporting to the Customer Service Supervisor, the Customer Service Representative is responsible for ensuring thorough, friendly, and professional customer service via phone, in person and email interaction in a busy office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Answer telephones and communicate effectively with Residential, Commercial, Industrial customers and team members.
• Communicates concise and accurate information.
• Will need to work closely with other departments and staff in a professional manner.
• Serves as end-to-end point of contact for customer base.
• Establishes customer accounts by negotiating and documenting service type, pricing, billing, and other required information.
• Process customer payments.
• Serves as the customer’s advocate by solving problems on the customer’s behalf by engaging the right department and people within Cal-Waste.
• Reviews accounts, selling new business to existing clients, and converting accounts to a higher level through inbound calls.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Daily processing and posting of driver’s paperwork.
• Use email professionally and effectively for communication with customers and team members.
• Use dispatch radio to communicate with drivers and operational team members.
• Interact with walk-in customers.
• Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS

• 2+ years of customer service experience.
• Experience with Soft-Pak a plus.
• Experience with Office 360 including Word, Excel and Outlook a plus.
• Excellent customer service skills.
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
• Strong organizational skills and the ability to handle multiple tasks in a fast-paced environment.
• Ability to meet deadlines.
• Superior attention to detail.
• Self-motivated, work in a team environment, and maintain good working relationships with customers and team members.
• Is consistently at work and on time.
• Be flexible and positive in a busy office environment.
• Bi-Lingual a plus.

Benefits

Cal-Waste offers a competitive total compensation package including Medical, Dental, Vision, Life Insurance, 401(k), Vacation, Sick Leave, Holidays, a Safety Incentive Program as well as a Simplified Cafeteria Plan.

Pay Range:

$18.00 - $25.00