Regional Operations Manager

Position Overview

Oaks Dumpster Rental is seeking a driven, hands-on Regional Operations Manager to oversee daily operations within an assigned territory. This leadership role is responsible for building and managing a high-performing team of CDL drivers, ensuring safe and efficient dispatch operations, maintaining exceptional customer service, and driving operational excellence across the region.

The ideal candidate has a strong background in transportation, logistics, fleet operations, or waste management and thrives in a fast-paced environment where leadership, accountability, and problem-solving are critical.

Key Responsibilities

Operations Management

• Oversee all daily operations for an assigned region.
• Ensure efficient routing, scheduling, and dispatch of CDL drivers.
• Monitor operational performance, productivity, and profitability.
• Maintain high service levels while maximizing equipment utilization.
• Identify and implement process improvements to increase efficiency.

Team Leadership

• Recruit, interview, hire, onboard, and develop CDL drivers and operational staff.
• Lead, coach, and hold team members accountable to company standards.
• Conduct regular performance evaluations and provide ongoing training.
• Foster a culture centered around safety, professionalism, and customer service.
• Address employee performance issues and implement corrective action when necessary.

Dispatch & Logistics

• Coordinate daily dispatch activities to ensure timely deliveries, pickups, and route optimization.
• Adjust schedules based on customer demand, equipment availability, and driver hours.
• Monitor driver compliance with DOT regulations and Hours of Service requirements.
• Collaborate with customer service teams to resolve scheduling challenges.

Fleet & Safety Management

• Oversee fleet readiness, preventative maintenance scheduling, and equipment utilization.
• Ensure compliance with DOT, OSHA, FMCSA, and company safety policies.
• Investigate incidents and implement corrective action plans.
• Maintain accurate operational records and documentation.

Financial & Business Performance

• Manage regional operating expenses and labor costs.
• Monitor key performance indicators (KPIs) including:
• On-time service
• Driver productivity
• Equipment utilization
• Customer satisfaction
• Safety performance
• Recommend strategies to improve profitability and operational efficiency.

Customer Experience

• Build strong relationships with commercial and residential customers.
• Resolve escalated customer concerns promptly and professionally.
• Ensure every customer receives reliable, timely, and high-quality service.

Qualifications

• 5+ years of operations management, transportation, logistics, waste management, construction, or fleet management experience.
• 3+ years of leadership experience managing drivers or field personnel.
• Strong knowledge of dispatch operations and route planning.
• Experience hiring, developing, and managing CDL drivers.
• Working knowledge of DOT/FMCSA regulations and transportation compliance.
• Excellent organizational, communication, and leadership skills.
• Strong problem-solving and decision-making abilities.
• Proficiency with dispatch software, fleet management systems, and Microsoft Office.
• Ability to work under pressure while managing multiple priorities.

Preferred Qualifications

• Experience in dumpster rental, waste management, roll-off operations, or construction services.
• CDL license (preferred but not required).
• Experience with GPS fleet tracking and transportation management systems.
• Bilingual (English/Spanish) is a plus.

Physical Requirements

• Ability to travel throughout the assigned region.
• Occasionally lift up to 50 pounds.
• Ability to work outdoors and visit operational yards and customer job sites.
• Availability for occasional evenings, weekends, or emergency operational support.

What We Offer

• Competitive salary
• Performance-based bonus opportunities
• Health, dental, and vision insurance
• Paid time off and holidays
• Company vehicle or vehicle allowance (if applicable)
• Career growth opportunities with a rapidly expanding company
• Supportive, team-oriented work environment

Why Join Oaks Dumpster Rental?

At Oaks Dumpster Rental, we're committed to providing dependable service while building a team of professionals who take pride in safety, accountability, and customer satisfaction. As a Regional Operations Manager, you'll play a key role in growing our business, developing great people, and delivering operational excellence every day.

Job Type: Full-time

Pay: $65,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience:

• Operations management: 5 years (Preferred)
• DOT (Department of Transportation) regulations: 1 year (Preferred)
• Management: 5 years (Preferred)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Syracuse, NY 13206 (Required)

Work Location: In person