Dispatcher and Customer Service Representative

Job Summary
We are seeking a dynamic and detail-oriented Dispatcher and Customer Service Representative to join our team. In this vital role, you will coordinate transportation activities, manage freight and delivery schedules, and deliver exceptional customer service. Your proactive communication skills, combined with your ability to utilize transportation management systems and analysis tools, will ensure smooth operations and satisfied clients. This position offers an exciting opportunity to be at the heart of our logistics and supply chain operations, driving efficiency and fostering positive relationships with customers and carriers alike.

Responsibilities

• Coordinate and schedule orders using Google Sheets.
• Communicate effectively with drivers, carriers, vendors, and customers via multi-line phone systems, ensuring clear and professional interactions.
• Monitor GPS data to track vehicle locations, optimize routes, and improve transportation planning.
• Manageorders, including data entry systems and maintaining accurate records of orders.
• Dispatch drivers efficiently by analyzing real-time data related to fleet management, logistics, and customer needs.
• Provide exceptional customer service by addressing inquiries promptly, offering solutions, and maintaining positive phone etiquette.
• Support freight management activities through analysis skills that improve transportation planning and overall logistics performance.

Requirements

• Must be bilingual (Spanish)
• Quick Learner, Tech Savvy, ability to adapt on the fly.
• Proven experience with dispatching in a logistics or transportation environment; familiarity with systems such as Google Sheets/Excel.
• Strong communication skills with the ability to handle multi-line phone systems professionally.
• Knowledge of GPS technology to enhance route efficiency.
• Excellent analysis skills to support transportation management decisions; understanding of logistics.
• Ability to multitask effectively in a fast-paced environment while maintaining attention to detail.

Join us in this energetic role where your dispatching expertise combined with outstanding customer service will keep our operations running smoothly! We are committed to supporting your growth in transportation management while fostering a collaborative team environment that values your contributions every step of the way.

Job Type: Full-time

Pay: $17.00 - $20.00 per hour

Expected hours: 40 – 50 per week

Work Location: In person