Dispatch Coordinator & Inbound Sales Representative

Inbound Sales & Dispatch Coordinator

Southside Junk Removal | Jonesboro, GA

Job Type: Full-Time | Onsite
Compensation: $17/hour + Performance-Based Bonuses
Schedule: Saturday availability required
Benefits: Paid Time Off and Paid Training

Position Overview

Southside Junk Removal is seeking a dependable, organized, and customer-focused Inbound Sales & Dispatch Coordinator to support daily scheduling, customer communication, and field operations.

This position requires someone who can confidently communicate with customers, accurately gather and document information, coordinate with Operations, and convert incoming inquiries into scheduled jobs.

The ideal candidate is a strong communicator, detail-oriented, comfortable managing multiple priorities, and capable of exercising sound judgment in a fast-paced environment.

Success in this role requires both operational coordination and inbound sales ability.

Key Responsibilities

Dispatch & Operational Coordination — Primary Focus

• Answer incoming customer calls and accurately identify service needs, job details, scheduling requirements, and special circumstances.
• Ask appropriate follow-up questions to ensure complete and accurate information is collected before scheduling or escalating requests.
• Coordinate daily scheduling and dispatch assignments in collaboration with Operations.
• Maintain accurate customer records, job notes, scheduling updates, and follow-up tasks within company systems.
• Communicate service windows, delays, schedule changes, and job updates clearly and professionally.
• Gather necessary information from field technicians and relay relevant updates to Operations and customers.
• Recognize situations requiring additional information, clarification, or management involvement.
• Track open requests, callbacks, and pending decisions through resolution.
• Maintain organized communication and ensure important information is not lost between customers, Dispatch, and Operations.

Inbound Sales & Customer Service — Secondary Focus

• Respond to inbound inquiries regarding junk removal, dumpster rentals, and related services.
• Qualify prospective customers by understanding their needs, timelines, job scope, and service expectations.
• Explain services, pricing structures, availability, and scheduling options confidently.
• Convert qualified inquiries into scheduled appointments and completed bookings.
• Follow up with prospective customers who have requested estimates or additional information.
• Identify potential commercial accounts and recurring service opportunities for management review.
• Address customer concerns professionally while remaining within established company policies and pricing guidelines.
• Support customer retention through responsive communication and consistent follow-through.

Qualifications

• Previous experience in dispatch, scheduling, customer service, call center operations, or inbound sales preferred.
• Strong verbal communication and active listening skills.
• Ability to ask thoughtful questions and accurately summarize information.
• Excellent organizational skills and attention to detail.
• Comfortable managing multiple calls, requests, and scheduling priorities simultaneously.
• Ability to make sound decisions within established guidelines and recognize when escalation is necessary.
• Proficiency with computers, CRM systems, and scheduling software.
• Dependable, punctual, and accountable for completing assigned responsibilities.
• Ability to remain calm, professional, and solution-oriented under pressure.

Experience in junk removal, transportation, logistics, home services, or other field-service industries is a plus.

What Success Looks Like

A successful Inbound Sales & Dispatch Coordinator will:

• Maintain accurate and complete customer and job information.
• Support efficient daily scheduling and coordination with field Operations.
• Minimize missed callbacks, communication gaps, and unresolved customer requests.
• Demonstrate sound judgment by gathering facts before making commitments.
• Convert qualified inbound opportunities into scheduled jobs.
• Communicate confidently and professionally with customers and internal teams.
• Work independently within established procedures while knowing when to escalate.
• Take ownership of responsibilities and consistently follow through.

Our Ideal Candidate

We are looking for someone who understands that answering the phone is only the beginning of excellent customer service.

You should be naturally curious, comfortable asking questions, organized in your thinking, and committed to getting the details right.

You do not need to have every answer immediately, but you must know how to gather information, identify the next step, and ensure the right people receive what they need.

If you enjoy helping customers, coordinating moving parts, and turning inquiries into successful service experiences, we would like to hear from you.

How to Apply

Please email your resume to hiring@southsidejunkremoval.com with the subject line:

Trust & Transparency – [Your Name]

Please do not call the office regarding your application.

Pay: $17.00 - $19.00 per hour

Benefits:

• Flexible schedule
• Paid time off

Work Location: In person