Assistant Dispatcher / Customer Service (Waste Management & Recycling)

Job Overview

We are seeking an exceptionally reliable, organized and detail-oriented Customer Service Assistant Dispatcher to support daily operations for a fast-paced waste management and recycling company serving Northern New Jersey. This position combines customer service responsibilities with dispatch coordination to ensure efficient routing, timely pickups, and excellent client communication. In this role, you will serve as the primary point of contact for Customers, Drivers and Employees. The ideal candidate is detail-oriented, able to multitask under pressure, and comfortable communicating with drivers, customers, municipalities, and internal staff throughout the day.

Key Responsibilities

• Answer incoming customer calls, emails, and service requests in a professional and courteous manner
• Schedule and coordinate waste collection, recycling pickups, container deliveries, and special service requests
• Assist the dispatch team with routing and communicating daily assignments to drivers
• Monitor driver progress and respond to route changes, delays, missed pickups, or emergency situations
• Maintain accurate customer records, service logs, and dispatch reports
• Resolve customer concerns regarding billing, service issues, missed pickups, and container exchanges
• Communicate with municipalities, commercial clients, and residential customers regarding service schedules and updates
• Enter work orders and update dispatch software systems in real time
• Assist the Dispatcher in planning and assigning routes, loads, or service calls.
• Monitor driver locations.
• Communicate with drivers, customers, and other departments to relay instructions or updates.
• Record and maintain accurate dispatch logs, schedules, and service reports.
• Handle incoming calls, emails, or messages and respond to inquiries promptly.
• Support in tracking delivery times, vehicle status, and fuel usage.
• Report delays, breakdowns, or service interruptions to the Lead Dispatcher or Supervisor.
• Ensure compliance with company policies, safety regulations, and transportation laws.
• Assist in maintaining dispatch equipment, systems, and communication tools.
• Enter service addendums, create child accounts, process cancellations, and stop services in Encore.
• Review Rear Load and Front Load routes daily for inaccuracies and missed pick-ups.
• Monitor Rear Load and Front Load drivers via TrackCam camera website.
• Review and post work orders for missed pick-ups and monthly work orders.
• Review and post daily charge batches for Rear Load and Front Load extras.
• Perform other administrative or operational tasks as assigned.
• Create and schedule work orders for Rolloff, Rear Load, Front Load, and Tractor-trailer services.
• Schedule and coordinate destruction loads, including gathering necessary documentation and submitting finalized work orders to the Operations Supervisor. Email finalized destruction work orders to the Billing Department.
• Fill in as a Scale Operator to weigh trucks in and out daily from 3:00 pm – 4:00 pm.
• Open up on Saturdays, once per month on a rotating schedule for Scale Operations Coverage (4:00am – 12:00pm)
• Perform other administrative or operational tasks as assigned
• Support dispatch department with administrative tasks as needed

Required Qualifications

Education and Experience:

• High school diploma or GED required; some college preferred.
• Previous experience as a Dispatcher, scale operator or in a logistics/administrative role is preferred.
• Scale Operator License is required. However, Allegro Sanitation will assist Employee to obtain such license.
• Minimum 1-3 years of experience in waste management, transportation, or field operations is a plus.
• Proficient in Microsoft Office Suite: Outlook, Excel, Teams, Word and mobile electronic device skills.
• Proficient in using dispatch or routing software
• Experience with scale or logistics software is a plus.
• Attention to detail and strong problem-solving abilities.
• Excellent communication and conflict-resolution skills are a must.
• Ability to multitask and remain calm under pressure.
• Ability to work collaboratively within a team while maintaining high levels of internal communication and customer service excellence
• Bilingual in English/Spanish is a plus.
• Strong knowledge of transportation management systems (TMS), vehicle dispatch software, GPS tracking tools, and fleet management practices
• Excellent communication skills with the ability to handle phone etiquette professionally across multi-line phone systems
• Familiarity with DOT regulations governing freight transport and safety standards for road transportation operations
• Strong organizational skills with the ability to prioritize tasks efficiently in a fast-paced setting
• Analysis skills for interpreting GPS data, route optimization metrics, and shipment information to improve operational efficiency

Schedule Flexibility & Coverage Requirements:

• In the absence of the evening Scale Operator/Dispatcher due to PTO, vacation, or other approved leave, the day Customer Service/Asst. Dispatcher employee may be required to cover the evening Scale Operator/Dispatcher shift.
• The evening Scale Operator/Dispatcher shift hours are 4:00pm to 12:30am.
• Employees assigned to cover the evening shift will receive shift differential pay for all qualifying evening shift hours worked.
• Candidates must be flexible and available to work occasional schedule changes as operational needs require.

Working Environment Conditions, Security and Workstation Protocol:

• The Assistant Dispatcher / Customer Service and the Scale Operator positions are primarily sedentary positions and are required to remain at the designated work station throughout the shift to maintain security, operational continuity and accurate monitoring of facility activities.
• Assistant Dispatcher - Work is performed in an Office environment with frequent communication and interaction with customers, facility personnel, drivers, field operations and other operational staff.
• Scale House - Work is performed in both industrial and outdoor environments, with potential exposure to varying weather conditions and other environmental elements
• Prior to leaving the workstation, the operator must notify their immediate supervisor and ensure that appropriate coverage or security protocols are followed.
• Fast-paced operational environment.

Work Shift:

Monday - Friday 8am - 4:30pm (EST)

Saturday (once a month in rotation) 4am - 12:00pm (EST)

Compensation & Benefits

• Competitive hourly pay based on experience
• Health Benefits: Medical, Dental, Vision - heavily Employer Subsidized
• Retirement Plan: 401(k) with Company Safe Harbor 3% Employer Contribution
• Paid Time Off: Sick, Vacation, Personal Days and Holidays
• Career Growth: Opportunities for advancement and training

Work Shift

This position is ideal for motivated individuals eager to grow their expertise in Dispatch, Customer Service and Operations while supporting a vibrant team dedicated to delivering outstanding service. If you thrive in an energetic environment where your organizational skills make a real impact—apply today!

Pay: $25.00 - $30.00 per hour

Expected hours: 40.0 – 50.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Application Question(s):

• What is your desired starting hourly compensation rate?

Experience:

• Dispatching: 3 years (Required)
• Customer service: 3 years (Preferred)

License/Certification:

• Drivers License (Required)
• Weights and Measures License (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Work Location: In person